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What should I do if I reported content and didn't hear back?

When you report content, our moderators carefully check it against our Content Guidelines and should get back to you within a few business days. When the content has been evaluated, an email from no-reply@yelp.com is sent to the primary email address on your account to confirm our decision. If you haven't heard back from us, it may be due to your email inbox.

If you reported content and haven't heard back, try these email troubleshooting tips

  • Confirm that the email address you’re checking is the one you use for your Yelper Account or Business User Account and that there aren't any typos. Yelpers can find their primary email account in their Account Settings, and business owners can find it in their Account Information page.
  • Search all your folders (including Spam and Trash) for emails from no-reply@yelp.com. If you’re using a Gmail address, check your Priority Inbox settings and Inbox tabs.
  • Add no-reply@yelp.com to your contacts or safe sender list.
  • Check your email forwarding settings.
  • Check to see if your inbox is full.
If it's been more than a week since you reported content, please contact our Support team.